What's Your Story Podcast: Episode #7 - Sergio Frias, Chief Experience Officer CIMMO
Welcome to our new episode! This episode is going to be an intense one! Today we have with us our co-host Lou Quattro and our guest Sergio Frias, President & CEO of the federation of Brazilian-Canadian businesses, and Chief customer experience officer at The Chartered Institute of Marketing Management of Ontario (CIMMO). Sergio talks about how the world today is a world with more choices for customers and fewer choices for businesses and small businesses are failing because o